Talk Health and Care

Engaging underperforming Staff to feel included and valued?

See below.

What would you like to happen to make you feel more included and valued at work?

"Duolingo CEO Luis von Ahn has a strategy for encouraging underperforming employees.

He told the Financial Times that he tells them: "What you're doing is really important."

The technique ties back to the idea that people need to feel as if their work has meaning." 

No consequences for underperforming staff is the inevitable outcome of the absence of visible leadership and management role models on the floor at all times. The throwing out of the 'baby with the bathwater' occurred when the 'powers that be' removed the presence of the strong visible leadership roles of Ward Sisters, who were duty bound to set the high standards that was expected by all their staff. 

The change to having Junior Staff Nurses (cheaper) in charge of most shifts has led to the inevitable dilution of the expected high standards to the current behaviours that involve the lowest denomination of underperformance as the now accepted norm. The 'old staff' have learnt from management that their work is not valued, as judged by expecting Junior staff Nurses to run the wards without support of Senior Staff. A sense of entitlement to 'come in late, do shopping online... go early with no consequences is now the culture of the wards now I'm afraid.

edited on Nov 8, 2018 by Isabel DHSC

Joseph DHSC 7 months ago

Hi Patricia

Thank you for posting your idea. I agree that having good management in place is really important for a whole range of things (not least supporting staff to perform to the best of their abilities). How do you think we could help ensure line managers have the skills and support they need to work most effectively?



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PATRICIA CLARKE 7 months ago

Ensure line managers practice and hone their skills by being in charge of each shift,on the ward, instead of attending never-ending meetings.

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