Talk Health and Care

knowledge of skill sets

Trusts only seem to value medical qualifications, with no recognition of other types of qualification. I gained a degree 2 years ago that I paid for myself and when I asked for it to be put on my personnel file I was told not to bother because the trust would never be interested iN it. Despite it being very relevant to the NHS, no one cared or bothered to respond when I asked if my record could be updated. 

 I believe that the Trusts are devaluing administration, ignoring the hard work and dedication to the the job and missing out on staff with skill sets that could be put to better use. Administration is becoming more and more technical and we are being asked to produce more and more work, a Band 3 is often working at the same level as a Band 4 but they get paid more? Believe it or not, without administrators picking up the slack the NHS would fall apart, we work extremely hard to ensure that audits get done, boxes that give the trusts more money get tick, paperwork is completed etc the CQC would have a field day if there were no admin staff clearing up behind the clinical staff. 

edited on Nov 2, 2018 by Isabel DHSC

Adam DHSC 2 months ago

Thank you for your comment Emma.

We understand how valuable administration staff to help the NHS and social care system run. In what ways do you think we can improve the situation you describe?


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Emma Kenny 2 months ago

There needs to be recognition of hard working admin teams, regarding skill sets, trusts should be obliged to capture all educational data about all staff, then they can look at skill sets and see where they can put people. I don't think that the banding works for non clinical staff, first of all it creates and reinforces the hierarchy within medical/mental health settings and this only feeds into the bullying culture within the NHS already. Admin gradings should be separate from clinical/non clinical because we do an entirely different role. By separating the gradings in this way it will help give admin a voice, which is often drowned out by 'higher graded staff '. We should be paid according to our knowledge, length of service and skill set. This way we cannot just be shoved into back offices and forgotten about.

There should be a similar grading put in place to the civil service, we are currently graded the same as health care assistants but are doing entirely separate work, it is skilled work and not everyone can do it.

We have to have college level qualifications these are A-Level equivalent, before we set foot through the door, HCA's in some cases start work unqualified and have to complete qualifications via the trust? How can Band 3 secretaries be considered the same as a Band 3 HCA, this is why it is coming across as though we are being devalued, I have worked as Administrative and as a HCA so I can say that there are huge differences in the 2 roles and they need to be paid accordingly. Admin is constantly evolving, we often are frontline having patient contact, dealing with very aggressive patients whilst performing our roles to the very best of our ability.
I do feel that it is unfair that civil servants can get awarded a bonus once a year but this is not available to nhs admin staff who work extremely hard but never seem to catch a break.

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