Talk Health and Care

I Did It Their Way!

After around 45 years in adult social care I've learnt an important and rewarding lesson - listen to your service users. The best training I have ever learnt is form the service users themselves, as they know what they need to be able to function. Years ago money was thrown at services and the outcome were not always positive ones. From my experience people will tell you what they need, and my job has always been to find that support or find the relivant help or advice. I've always been realistic with expectation and outcomes when supporting people.

At the end of the day it is always important to provide a safe, caring and stimulation environment that is open to all, and people want to use

Lloyd Coombes 5 months ago

We aim to please

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Lloyd Coombes 5 months ago

1234

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Joseph DHSC 5 months ago

Dear Lloyd - thank you so much for contributing your idea to the platform. I agree that the best way to ensure services are meeting a person's needs are to ask that person what their needs are. Is there anything you can think of that managers or the Government could do to support staff in this way?

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Lloyd Coombes 5 months ago

Dear Joseph - thank you for your comment. We used to encourage roll play (where appropriate) with new employees. So they would experience a day using a wheelchair or blindfolded, so they could then share their experiences with service users and staff on the difficulties they encountered and the prejudices. As unless you know first hand some of what your service users experience on a daily basis it's difficult to know what you need to grasp to meet their needs.

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