Talk Health and Care

Challenge: Measuring staff experience

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We have learnt a huge amount from everyone who has contributed to the #TalkHealthandCare platform. We will continue to work to help solve the problems you’ve identified and implement the great ideas you’ve suggested. We also want to understand what difference the challenges we’re working together to solve are having and would like your ideas about how we might measure success.

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Resistance to the inevitable adverse outcomes on both the staff and patients, health and experience, with the Government - Dept of Health and Social Care, not taking seriously the legitimate concerns of the doctors and nurses on the 'front-line'. Success could be measured by the Government when they legally implement what the front-line staff say would actually be efficient, cost-effective and practical for the NHS. For e.g. Self -rostering system that suits both the health service and the...

PATRICIA CLARKE
by PATRICIA CLARKE
0 Votes
Comments 1
PATRICIA CLARKE
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Asking how to measure success is like asking how to catch fog. Is either actually possible?  Every service uses satisfaction surveys, audits, compliance monitoring systems and feedback tools. If they all show GREEN on their RAG rating and everyone seems content with what they are getting does this make a service successful?  I really don't think so. Success is not something that can be measured, nor should it be. Success is a concept born out of a need for one-upmanship. A very 1980's...

Sarah O'Connor
by Sarah O'Connor
0 Votes
Comments 2
Sarah O'Connor
Idea thumbnail

Alerting people to the forthcoming Workforce Disability Equality Standard - which will be launched in early 2019 by NHS England and place a requirement on NHS trusts and providers to assess the extent to which the experiences of their disabled staff differ from the experiences of their non-disabled staff. This standard will be similar to the WRES - which was launched in 2015 - but will have specific elements which staff with disabilities have highlighted as important to them. More details...

Paul Deemer
by Paul Deemer
0 Votes
Comments 5
Paul Deemer

You need to define what success you are measuring before you decide if you are succeeding or not. Patient morality rates or financial balance? I would guess that a suite of success measurable factors are required to understand if a ward, department, division, Trust or the NHS is succeeding or not. But here's the rub to many and its a self serving exercise and to little it is easily discredited. But the elephant in the room with the NHS is 'gaming' the results not to be negative. Real success...

Ian Britton
by Ian Britton
0 Votes
Comments 1
Ian Britton

Measuring success can come in many format, for many different areas. Measuring the success of the individual staff member is fundamentally different from measuring the success of a Trust, or what goal it can meet. On a Trust level, the concepts of meeting targets, specific times etc often forces a Trust into a bureaucratic spiral where the medical system is manipulated and gamed simply to be able to provide stats that look good, and whilst such practices are frowned upon, it's because the...

Joshua Flynn
by Joshua Flynn
0 Votes
Comments 2
Joshua Flynn

The banding system was suppose to equalise the work that is performed in the NHS. Instead the banding has merely prioritised bureaucracy over a clinical profession reflected in this pernicious comparison between basic job descriptions. A job description for a Band 5 Nurse omits the following - Honours Degree, £120.00 a year registration payment, continuous professional development and revalidation every three years all requirements for the privilege of "..'...short staffing, high acuity...

PATRICIA CLARKE
by PATRICIA CLARKE
0 Votes
Comments 0
PATRICIA CLARKE

Trusts only seem to value medical qualifications, with no recognition of other types of qualification. I gained a degree 2 years ago that I paid for myself and when I asked for it to be put on my personnel file I was told not to bother because the trust would never be interested iN it. Despite it being very relevant to the NHS, no one cared or bothered to respond when I asked if my record could be updated.   I believe that the Trusts are devaluing administration, ignoring the hard work and...

Emma Kenny
by Emma Kenny
0 Votes
Comments 2
Emma Kenny

review job description/ banding for administration and nursing staff. this jobs are underpaid and that's two the most demanding jobs in NHS. by looking at job description/ personal specification for band 3, 4 and 5 for admin bands, there is more expectation from band 3 than band 5 and the pay is lower. This putting people down and make them unhappy. I'm my organisation there is gap in progression for admin too. There are band 3's  and 4's but there is no band 5 and 6, so next step for...

Agnieszka F
by Agnieszka F
1 Votes
Comments 1
Agnieszka F

We have to view success in terms of cyclical change. The NHS is changing with changing times. The five year forward view puts patient focus closer to home. The DH want to see clinical effectiveness but don't know how to measure what we do so we have to define what we do. I would argue that this is a near impossible task since we are dealing with people and the lifespan. We need therefore a model which embraces humanity at it's core. What i mean by this is that we have an open door and...

Naomi Forsyth
by Naomi Forsyth
1 Votes
Comments 3
Naomi Forsyth

In a nutshell, patients should be the ones to measure success.  How long they had to wait to be seen, how long before their treatment, was it successful for them, was it sorted out, did it get worse....all simple questions but ones that a patient wants to know the answers to.  For them it is simple, get better, for the clinicians it is how many people through their doors.  Simple maths, should equate to a better service by more people through the doors. Hospitals and doctors should be 24/7,...

Morganth
by Morganth
0 Votes
Comments 6
Morganth
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